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Returns and Warranty at PouchDirect
Your product deserves the perfect stand up pouch. As the leading European packaging specialist, we exclusively deliver premium quality to boost your brand. Do you prefer a different finish or size after receiving your order? We immediately arrange a smooth and careful process for you.
Start your request
Go straight to our online form and we process your request immediately with a smile.
How do you return an order?
Always start your return via our online form. You quickly receive the right instructions and the correct return address. This smart workflow handles your request incredibly fast.
The conditions
You return undamaged items easily in three simple steps:
- You register the return within fourteen days after receiving your order.
- You keep the item in the original packaging for optimal hygiene to protect the material.
- You include the original packing slip with your shipment.
Transport and costs
PouchDirect guarantees flawless, top tier products. We gladly pay the return transport if a delivery unexpectedly deviates from our strict European production standards. Does the selected color slightly miss your brand identity, or do you prefer to switch sizes? You return the order at your own expense. Always ask your forwarder for a signed receipt with Track and Trace in that case.
Warranty on European top quality
PouchDirect exclusively delivers the best packaging in the market. We always guarantee the exact same European top quality. Does a delivery not entirely match your expectations? Contact us immediately, we think along with you, and we arrange the right solution very fast.
Start your request
Go straight to our online form and we help you move forward immediately.