Home
Delivery

Everything about delivery

How many days will I have to wait?

Ordered before 3 PM, shipped the same day

Great Britain approx. 5 working days

Ireland ca. 5 working days

Denmark approx. 3 working days

Italy approx. 3 - 5 working days

Portugal approx. 5 working days

Poland approx. 3 working days

Norway approx. 3 - 5 working days

Sweden approx. 3 - 5 working days

Finland approx. 5 working days

Netherlands approx. 2 working days

Germany approx. 2 working days

Switzerland approx. 3 - 5 working days

Austria approx. 3 working days

France approx. 3 working days

Belgium approx. 2 working days

Spain approx. 5 working days

Luxembourg approx. 2 working days

Greece approx. 5 working days

Estonia approx. 5 working days

Latvia approx. 3 working days

Lithuania approx. 5 working days

Czech Republic approx. 3-5 working days

Romania approx. 5 working days

Bulgaria approx. 5 working days

Slovakia approx. 3 working days

Slovenia approx. 3 working days

Hungary approx. 3-5 working days

Croatia approx. 3 - 5 working days

Serbia approx. 3 working days

Bosnia approx. 5 working days

Monaco approx. 3 working days

Liechtenstein approx. 3 - 5 working days

Iceland approx. 5 working days

These are estimated lead times. Times may vary by courier and due to unforeseen circumstances.

Special shipments

Back orders

Is a product on back order? We ship out of stock items within 15 days.

Multiple products, different delivery times

Are the products in your order only partially in stock? Then the part that is in stock will be shipped. The part that comes from a back order will follow later, as a separate shipment.

Click on a question and read the answer in the FAQ below!

Delivery

Help, I entered the wrong address!

This can happen! Please contact us as soon as possible by calling 0031 (0) 85 486 5240. Then we will take a look together at what we can do and how we are going to solve it. Is your package already on its way? Perhaps it can still be adjusted at the DPD. You will receive a message in which you can often change the address. DPD PredictIs your order on its way with DPD? Then you can use DPD Predict to track and change your shipment. To do this, click on the link in the Predict message and choose: 1 Different date; for the next business day 2 Different address; for the next business day 3 Pickup parcel shop; for parcels weighing up to 20 kg (delivered no later than the next working day) 4 Drop-off authorization; you choose a safe place at your delivery address.

What happens if I am not present at the time of delivery?

Then the parcel will be delivered to the nearest Pickup parcel shop. You will receive automatic notification of this. The parcel then remains at the parcel shop for five days for pickup. DPD PredictIs your order on its way with DPD? Then you can use DPD Predict to track and change your shipment. To do this, click on the link in the Predict message and choose: 1 Different date; for the next business day 2 Different address; for the next business day 3 Pickup parcel shop; for parcels weighing up to 20 kg (delivered no later than the next working day) 4 Drop-off authorization; you choose a safe place at your delivery address.

Can I have my order delivered to another address?

Yes, you can! While completing an online order, you can indicate that the delivery address is different from the billing address. DPD PredictIs your order on its way with DPD? Then you can use DPD Predict to track and change your shipment. To do this, click on the link in the Predict message and choose: 1 Different date; for the next business day 2 Different address; for the next business day 3 Pickup parcel shop; for parcels weighing up to 20 kg (delivered no later than the next working day) 4 Drop-off authorization; you choose a safe place at your delivery address.

Can I have an order delivered outside the EU?

For deliveries outside the EU, we are required to include an export invoice (custom document) due to import regulations in these countries. There might be a delay if your package is randomly selected for inspection. This may be done by Customs or by the Agency of one of the above countries. Inspection is more stringent for orders over €1,000. We have no control over the process in these countries when it comes to the delivery and import of your order/package. We work closely with our carriers so that orders are delayed as little as possible. If there are delivery problems, please call us for assistance on 0031 (0) 85 486 5240.

Do I have to sign for receipt?

Yes, package delivery always requires a signature for receipt (as proof of delivery).

My package is not here yet, what can I do?

It may help to call the carrier in your home country. This can speed up the process for delivery. We are responsible for transportation and then depend on the carrier. Feel free to ask us if there are any questions!

What courier services do you ship with?

Depending on the size of your order, we choose the most appropriate shipping partner. These include: DPD, Fedex, Transmission and HST (both package and pallet transport).

The delivery terms

All deliveries of goods and services of Reclosable Packaging B.V. (PouchDirect) are subject to the Terms and Conditions. Placing an order means that you have read, understand and agree to these terms and conditions. The full version of these terms and conditions can be downloaded, viewed or printed here.

Reclosable Packaging B.V. (PouchDirect) is registered with the Chamber of Commerce in Amersfoort under number 08133630.